服務條款

本平台是一個買賣佛牌、供品、宗教及文化用品及相關服務的網上交易平台：

• 標示為「官方商店」的商品由 Thai Soul 出售，買賣合約在你與 Thai Soul 之間成立。
• 其他商品由獨立用戶（下稱「賣家」）刊登及出售，買賣合約只在買家與賣家之間成立。Thai Soul 提供平台、付款處理及爭議協助，但並非該等商品的賣方。

• 你須年滿 18 歲，或已取得父母或監護人同意，方可開立帳戶。
• 你須提供真實、準確及最新的資料，並保持更新。每人只可開立一個帳戶。
• 你須妥善保管密碼，並對經你帳戶進行的一切活動負責。如發現帳戶被盜用，請立即通知我們。

• 你只可刊登你擁有或獲授權出售的商品，並須如實描述商品，包括狀況、瑕疵、來源及任何證書。商品相片須為你所擁有或獲授權使用的實物相片。
• 你須選擇正確分類，以港元標價，並保持庫存資料準確。商品不再供應時，須盡快暫停販售或下架。
• 交收方式：非官方商店賣家的商品一律以「與賣家面交」方式交收；門市自取、港鐵站面交及送貨服務只適用於官方商店商品。
• 我們可調整商品分類，或隱藏、移除任何違反本條款的刊登，而毋須事先通知。

你不得在本平台刊登或進行以下物品或行為：

• 冒牌或仿製品冒充真品、盜竊所得物品；
• 含有瀕危或受保護物種成分（例如象牙、虎骨或虎牙）而未有合法文件，或其他受香港法例（包括《保護瀕危動植物物種條例》（第586章））限制的物品；
• 武器、毒品、危險品、成人內容，或侵犯他人知識產權的物品；
• 虛假或誤導的聲稱，例如保證發財、保證治病或保證特定結果；
• 騷擾、濫發訊息、虛假評價，或開設多個帳戶以規避上架限額或費用；
• 任何違反香港法律的行為。

我們建議所有付款均經本平台完成。在本平台以外完成付款的交易，不受我們的退款及爭議協助安排保障。

• 每個帳戶每個公曆月可免費上架 3 件商品。其後每件商品於上架時從錢包扣除港幣 5 元上架費。上架費在商品成功上架後不設退款；如上架失敗，費用會自動退回錢包。
• 推廣服務：1 天港幣 5 元、3 天港幣 12 元、7 天港幣 25 元（以購買時顯示的價格為準），從錢包扣除。推廣會提高商品曝光（例如在搜尋及分類頁面的「精選推廣商品」區），但不保證瀏覽量或銷量。推廣開始後不設退款，法律另有規定者除外。
• 我們可修改收費，並會事先在本平台公佈。購買時顯示的價格為最終價格。

• 所有價格以港元計算。信用卡付款由 Stripe 處理。訂單在付款成功後方為確認。
• 如出現價格或資料錯誤、懷疑欺詐，或商品無法供應，我們或賣家可取消訂單，並全數退回已付款項。
• 優惠券須受其使用條款規限，只可使用一次，不可兌換現金。

結帳時可選擇的交收方式視乎賣家及商品分類而定：

• 非官方商店賣家的商品：與賣家面交，時間及地點透過本平台的訊息功能與賣家協商。
• 官方商店商品：門市自取或港鐵站面交；鮮花須送貨；供品可選擇送貨（須付運費，訂單金額達指定門檻可免運費）或面交。
• 儀式為服務，不涉及實物送貨。

請在交收時檢查商品。商品的風險在交收或送達時轉移至買家。

• 買家可在訂單完成後 30 日內，透過訂單頁面提出退款申請並說明理由。我們會聯同賣家審視申請，並決定是否全數或部分退款。
• 除法律另有規定外，以下情況不設退款：只因認為商品未能帶來宗教或靈性效果；已拆封或已使用的供品；鮮花；已進行的儀式；以及改變主意。
• 核准的退款會退回原付款方式或你的錢包。
• 本條款不影響你根據香港法律享有的任何法定權利。

• 錢包餘額以港元計算，可用於支付上架費、推廣費及其他本平台服務。錢包並非銀行存款，不計利息，亦不可轉讓。
• 充值經 Stripe 處理。你可透過銀行轉帳或 PayPal 提現，須符合最低提現金額（現時為港幣 10 元）、身份核實及處理時間的要求。
• 如懷疑有欺詐、違反本條款或有未解決的爭議，我們可暫時凍結相關款項，直至調查完成。
• 帳戶關閉時，你可在核實後提取餘額。

你上載的內容（包括相片、商品描述、評價及訊息）的權利仍屬你所有。你授予 Thai Soul 一項非專屬、免版稅、全球適用的許可，以為營運及推廣本平台而儲存、展示、複製及調整（例如縮放相片）該等內容。

你須確保你的內容合法、真實，且不侵犯他人權利。評價須基於真實的交易經驗。我們可移除違反本條款的內容。

本平台的訊息功能只供用戶就商品及交易溝通。當我們處理舉報或爭議時，可能會查閱相關訊息。你不得利用訊息功能濫發廣告、騷擾他人或進行欺詐。

除用戶內容外，本平台的設計、標誌、文字、圖像及程式碼的知識產權屬 Thai Soul 或其授權人所有。未經事先書面同意，你不得複製、轉載、修改或作商業用途。

如你違反本條款或法律，或我們合理懷疑存在欺詐或對其他用戶構成風險，我們可暫停或終止你的帳戶，或限制你使用本平台的部分功能。你亦可隨時要求關閉帳戶。帳戶終止前已產生的權利及責任，不受終止影響。

本平台按「現況」提供，詳情見我們的《免責聲明》。

在法律允許的最大範圍內，Thai Soul 不會就任何間接、附帶、特殊或相應而生的損失負責，包括利潤、商譽或資料的損失。Thai Soul 就任何申索所負的總責任，以你就引致申索的商品或服務向 Thai Soul 支付的金額為上限。

本條款並不排除或限制任何根據香港法律不能排除或限制的責任。

如因你違反本條款、違反法律，或你刊登的商品或上載的內容而引致任何第三方申索，你同意就 Thai Soul 因此而招致的損失、責任及合理開支（包括法律費用）作出彌償。

我們可不時修訂本條款，並會在本頁公佈經修訂的版本及新的生效日期。如有重大修訂，我們會透過本平台或電郵通知你。修訂生效後你繼續使用本平台，即表示你接受經修訂的條款。

本條款受香港特別行政區法律管轄，並按其詮釋。雙方同意接受香港特別行政區法院的非專屬司法管轄。

如對本條款有任何查詢，請透過「聯絡我們」頁面、WhatsApp（+852 6438 1398）或親臨門市（香港中環永吉街6-12號誠利商場地下2A舖）與我們聯絡。

本文件以中文及英文發佈。如中文版本與英文版本之間有任何歧義或不一致之處，概以英文版本為準。

The Platform is an online marketplace for amulets, offerings, religious and cultural items and related services:

• Items marked "Official Store" are sold by Thai Soul, and the contract of sale is between you and Thai Soul.
• All other items are listed and sold by independent users ("Sellers"), and the contract of sale is solely between the buyer and the Seller. Thai Soul provides the Platform, payment processing and dispute assistance, but is not the seller of those items.

• You must be at least 18 years old, or have the consent of a parent or guardian, to open an account.
• You must provide true, accurate and current information and keep it up to date. Each person may hold only one account.
• You must keep your password secure and are responsible for all activity under your account. Notify us immediately if you suspect unauthorised use.

• You may list only items that you own or are authorised to sell, and you must describe them truthfully, including their condition, defects, origin and any certificates. Photos must be genuine photos of the item that you own or are authorised to use.
• You must choose the correct category, set prices in Hong Kong dollars and keep stock information accurate. When an item is no longer available, you must promptly put it on hold or delist it.
• Handover: items from Sellers other than the Official Store are handed over face to face with the Seller only. Shop pickup, MTR station handover and delivery are available only for Official Store items.
• We may re-categorise, hide or remove any listing that breaches these Terms without prior notice.

You must not list the following items or engage in the following conduct on the Platform:

• counterfeits or replicas passed off as genuine, or stolen goods;
• items containing parts of endangered or protected species (such as ivory, tiger bone or tiger teeth) without lawful documentation, or any other item restricted under the laws of Hong Kong, including the Protection of Endangered Species of Animals and Plants Ordinance (Cap. 586);
• weapons, drugs, dangerous goods, adult content or items that infringe others' intellectual property;
• false or misleading claims, such as guaranteed wealth, guaranteed cures or guaranteed outcomes;
• harassment, spam, fake reviews, or opening multiple accounts to avoid listing limits or fees; and
• anything that breaches the laws of Hong Kong.

We recommend completing all payments through the Platform. Transactions paid outside the Platform are not covered by our refund and dispute assistance arrangements.

• Each account may publish 3 listings free of charge per calendar month. Each further listing incurs a listing fee of HK$5, deducted from your wallet when the listing is published. Listing fees are non-refundable once the listing has been published; if publishing fails, the fee is automatically returned to your wallet.
• Promotion: HK$5 for 1 day, HK$12 for 3 days or HK$25 for 7 days (or as shown at the time of purchase), deducted from your wallet. Promotion increases visibility (for example, in the promoted section of search and category pages) but does not guarantee views or sales. Promotions are non-refundable once started, except where required by law.
• We may change our fees and will announce changes on the Platform in advance. The price shown at the time of purchase is final.

• All prices are in Hong Kong dollars. Card payments are processed by Stripe. An order is confirmed only after payment succeeds.
• We or the Seller may cancel an order in the event of a pricing or information error, suspected fraud or unavailability of the item, in which case the amount paid will be refunded in full.
• Coupons are subject to their own terms, may be used once only and have no cash value.

The handover options available at checkout depend on the Seller and the item category:

• Items from Sellers other than the Official Store: face-to-face handover with the Seller, at a time and place agreed with the Seller through Platform messages.
• Official Store items: shop pickup or MTR station handover; flowers must be delivered; offerings may be delivered (a delivery fee applies, waived when the order reaches the stated threshold) or handed over face to face.
• Rituals are services and involve no physical delivery.

Please inspect items at handover. Risk in an item passes to the buyer on handover or delivery.

• Buyers may request a refund through the order page within 30 days after the order is completed, giving reasons. We will review the request together with the Seller and decide whether a full or partial refund is due.
• Except where required by law, refunds are not available: solely because an item is believed not to have produced a religious or spiritual effect; for offerings that have been opened or used; for flowers; for rituals already performed; or for a change of mind.
• Approved refunds are made to the original payment method or to your wallet.
• These Terms do not affect any statutory rights you have under the laws of Hong Kong.

• Wallet balances are held in Hong Kong dollars and may be used to pay listing fees, promotion fees and other Platform services. The wallet is not a bank deposit, bears no interest and is not transferable.
• Top-ups are processed by Stripe. You may withdraw by bank transfer or PayPal, subject to the minimum withdrawal amount (currently HK$10), identity verification and processing times.
• Where we suspect fraud, a breach of these Terms or an unresolved dispute, we may temporarily hold the relevant funds until our investigation is complete.
• When an account is closed, you may withdraw the remaining balance after verification.

You retain the rights in content you upload, including photos, item descriptions, reviews and messages. You grant Thai Soul a non-exclusive, royalty-free, worldwide licence to store, display, reproduce and adapt (for example, resize photos) that content for the purpose of operating and promoting the Platform.

You must ensure that your content is lawful and truthful and does not infringe anyone's rights. Reviews must be based on genuine transaction experience. We may remove content that breaches these Terms.

The Platform messaging feature is for communication between users about items and transactions only. We may review relevant messages when handling reports or disputes. You must not use messaging to send spam, harass others or commit fraud.

Apart from user content, the intellectual property in the Platform's design, logos, text, images and code belongs to Thai Soul or its licensors. You may not copy, reproduce, modify or use them commercially without prior written consent.

We may suspend or terminate your account, or restrict your access to parts of the Platform, if you breach these Terms or the law, or if we reasonably suspect fraud or a risk to other users. You may ask us to close your account at any time. Rights and obligations that arose before termination are not affected.

The Platform is provided "as is", as further described in our Disclaimer.

To the fullest extent permitted by law, Thai Soul shall not be liable for any indirect, incidental, special or consequential loss, including loss of profit, goodwill or data. Thai Soul's total liability for any claim is limited to the amount you paid to Thai Soul for the product or service giving rise to the claim.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under the laws of Hong Kong.

You agree to indemnify Thai Soul against any losses, liabilities and reasonable expenses (including legal fees) arising from any third-party claim caused by your breach of these Terms, your breach of the law, or the items you list or the content you upload.

We may amend these Terms from time to time and will publish the revised version on this page with a new effective date. If the changes are significant, we will notify you through the Platform or by email. By continuing to use the Platform after the changes take effect, you accept the revised Terms.

These Terms are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. The parties submit to the non-exclusive jurisdiction of the courts of the Hong Kong Special Administrative Region.

If you have any questions about these Terms, please contact us through the "Contact us" page, by WhatsApp (+852 6438 1398) or in person at our shop (Shop 2A, G/F, Shing Lee Commercial Building, 6-12 Wing Kut Street, Central, Hong Kong).

This document is published in Chinese and English. In the event of any ambiguity or inconsistency between the Chinese version and the English version, the English version shall prevail.